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  1. BusyKid
  2. Questions About My Account
  3. Questions about my account

Questions about my account

  • Reactivate My Account
  • Closing Accounts
  • Can I Get A Refund?
  • Age Restrictions
  • Using App & Card Outside The US
  • Do I Need To Exit App?
  • Adding Additional Parent & Kids
  • Connecting Funding Source (Bank or Card)
  • How To Change Account Information?
  • Changing Account Information
  • Setting/Resetting an Account PIN
  • Reviewing My Account Statements
  • Account Credits

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Our Customer Support team is located in Arizona and available 7-days a week

Our support office will be closed to observe the following holidays: New Year's Eve, New Year's Day, Martin Luther King Jr Day,President’s Day, Memorial Day,

Independence Day, Labor Day, Veteran's Day, Thanksgiving and Christmas.

Daily hours are:

Monday - Friday 7 am to 6 pm

Saturday & Sunday 4 pm to 6 pm

For Specific Card Questions (Activation, Closing Cards, Charge Disputes, etc):

Please contact our card provider, (Galileo) at 833-920-2554 Monday-Friday (8 am – 4:30pm MST) and weekends (6am – 6pm MST).

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