To activate a new card, you should do the following in our app:
- Enter the parent dashboard and select the child
- On the card image touch the "Lock" image to open up the next screen and enter the last 4 digits of the card #, then DONE, then UNLOCK. If this card is replacing an older card, the balance will transfer over automatically.
If you don't see a lock on the card image, please update your app to the latest version and try again. To do this you'll need to go to your app store and download the latest version. You might even have to reinstall the app. If that doesn't work, you will need to contact our customer support team.
Comments
There is no “lock” symbol. Have updated, uninstalled and reinstalled the app. These directions are not helpful.
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