There are only a few reasons why a card won't work. You'll receive one of four errors when a card doesn’t work, and these can be seen in the activity feed. They are:
- PIN
- Caused by the child/teen uses the wrong card PIN. If you see this error, please call the number on the back of the card (833-920-2554) to reset the PIN. If you didn’t receive a notice about this issue, please make sure your notifications are turned on inside the app.
- NSF (Insufficient Funds)
- Caused by not having the proper amount of money on the card when making a purchase. Please check the card balance by pressing “update” in the app dashboard. Please be aware that food delivery and car services will add a gratuity to the original charge before running the card and this could result in this problem. If the gratuity (usually 20%) makes the amount larger than the balance, the transaction will fail.
- Caused by not having the proper amount of money on the card when making a purchase. Please check the card balance by pressing “update” in the app dashboard. Please be aware that food delivery and car services will add a gratuity to the original charge before running the card and this could result in this problem. If the gratuity (usually 20%) makes the amount larger than the balance, the transaction will fail.
- POS Decline
- Could be a PIN issue or machine error without an error message code that can be delivered to us. If you have this message in your activity feed, call the number on the back of the card for more details.
- Could be a PIN issue or machine error without an error message code that can be delivered to us. If you have this message in your activity feed, call the number on the back of the card for more details.
- Failed Venmo, Cash App Use or Prohibited Location
- Our cards can not be used to move money to other money transaction systems like Venmo, Cash App, etc.
- Cards can only be used in places kids or teens would be allowed to make a purchase. Adults using cards or attempts to use cards in prohibited locations would result in cards being closed immediately.
If you have issues unrelated to one of these, you’ll need to contact an agent in our support team.
The BusyKid Visa® Prepaid Debit Card is issued by Pathward®, National Association a FDIC-insured depository institution, pursuant to a license from Visa U.S.A. Inc. Card can be used everywhere Visa debit cards are accepted. All Cardholder funds are eligible for FDIC pass-through insurance by the FDIC in accordance with the FDIC’s applicable terms and conditions to the extent they are held by Pathward. For more information about your card terms and conditions including the Visa Zero Liability policy go here. Cliq® is the exclusive and authorized Servicer of the BusyKid Visa Prepaid Debit Card. Neither Cliq nor BusyKid are banks or FDIC-insured institutions and the FDIC’s deposit insurance coverage only protects against the failure of a FDIC-insured institution.
Comments
It's frustrating not having a live person to speak too option
Another error is Inactive Card. Please post a resolution for this and a link to reach an agent in our support team which is listed as the next step but no means on how to do that.
Please sign in to leave a comment.